---
title: How to retrieve my username and password?
description: "In order to obtain your username and password you will first have to **register** yourself **once**. #### **Activation code via the landlord** If internet is included in your rent, you will receive an **activation code**, also known as a **voucher…"
url: "https://www.studentinternet.eu/en/docs/english/login-out/how-to-retrieve-my-username-and-password/"
updated: "2025-10-01"
category: Log in / log out
---

# How to retrieve my username and password?

In order to obtain your username and password you will first have to **register** yourself **once**.

#### **Activation code via the landlord**

If internet is included in your rent, you will receive an **activation code**, also known as a **voucher code**, via your **landlord** in the form of **“stn12345abcdefg”**.

You will need this **activation code** in order to activate your **free** internet **account**, thus immediately receiving your accompanying **username** and **password**.

#### **You do not have an activation code?**

Contact us to check whether you are connectable or...

If you have a strong and good **STUDENTENINTERNET** Wi-Fi signal, you can go straight to the [**registration page**](http://register.smarteye.eu) so that you can receive a broadband subscription directly from us.

### ACTIVATE

Your account will be activated after your details have been legally registered. It is important that this information is correct in order to help you in future...

**How to register?**

- **In the building** via wired network connection or unsecured Wi-Fi network **SMARTEYE-Guest-2.4**
  Click on **"activate your voucher code here"** on the registration page *All our websites are always available **free** of charge **without** logging in!*
- **From any internet connection** via: [http://register.smarteye.eu](http://register.smarteye.eu)

**Receiving your username and password**

- Fill in the details correctly: name, first name, email address and mobile number
  mobile international format: for Belgium this is for example: +3293956000
- Choose an appropriate method of payment
  - If you have an activation code/voucher code, select “voucher code” as method of payment and fill in the activation code received.
- Click on “send”
- If registration is successful:
  - Your **username** and **password** will appear **on the screen** immediately. Save these well!
  - Your **username** and **password** will also be confirmed **via email**.

> An activation code can only be used **once**.
> Your username and password are **strictly** personal and may not be passed on.